Good customer service is all about bringing clients back. And about sending them away happy – happy enough to pass positive feedback about our business along to others, who may then try our service.
How do we go about forming such a relationship? By remembering the one true secret of good customer service; “You will be judged by what you do, not what you say.”
We ensure that our business consistently does these things:
1) Answering our phone or returning calls as promptly as possible.
2) Not making promises unless we will keep them.
3) Listening to client’s concerns.
4) Being helpful – even if there’s no immediate profit in it.
5) Taking the extra step.